Refund policy
REFUND POLICY
We want you to love your purchase! Our return policy varies depending on the product supplier.
For Clothing Items:
Returns accepted within 7 days of delivery (US orders only)
To qualify for a return:
- Items must be unworn with original tags attached
- Items must be in original packaging
- Return request must be submitted within 7 days of delivery
- Items must be shipped back within 7 days of your return request
Non-Returnable Clothing:
- Beauty products
- Bodysuits
- Face masks
- Intimates and lingerie
- Jewelry
- Swimwear
For Home Decor Items:
Home decor items are generally non-returnable unless they arrive damaged or defective.
If you receive a damaged or defective home decor item:
- Contact us within 7 days of delivery with photos
- We'll work directly with our supplier to arrange a replacement or refund
- A prepaid return label will be provided if needed
Return Process:
- Contact us at contact@cheysbeautylounge.com within 7 days of receiving your order
- We'll provide return instructions based on your specific product
- Ship items back using the provided instructions
- Allow 5-7 business days after the supplier receives your return for processing
Important Details:
- Original shipping charges are non-refundable
- Customers are responsible for return shipping costs (unless we made an error or item arrived damaged/defective)
- Returns that don't meet our criteria may be subject to a 20% restocking fee
- We do not offer exchanges - please place a new order for a different item
International Orders: We currently only accept returns on orders shipped within the United States.
Refund Timeline: Once your return is processed by our supplier, your refund will be issued to your original payment method within 5-7 business days.